FAQs
FAQ’s
As shipping couriers cannot guarantee delivery by December 24th this holiday season, we recommend placing orders by the dates below to give your products the best chance to arrive in time. If you have any questions, please feel free to reach out at support@nuvethome.com.
Standard Flat Rate: December 8th
UPS Ground: December 13th
2 Day: December 17th
Flat Rate International: December 2nd
Product Info:
What are the dimensions of Nuvet Home products?
Nuvet Products are designed to fit standard dimensions of King & Queen beds. Full specs are below:
Queen Sized Item Dimensions
Nuvet Cover: 88” X 92”
Flat Sheet: 92" X 104"
Fitted Sheet: 60" X 80"
Pillowcases: 20" X 26" and 20" X 30"
King Sized Item Dimensions
What are the care instructions for the Nuvet?
Change your sheets and Nuvet cover as often as you'd like - we made it easy for that reason!
Our ultra-luxe 100% Supima cotton products are super durable. Even with frequent washing you won't see shrinkage, pilling, or fading colors!
(But we recommend washing sheets once a week)
For a full list of recommended care, follow the instructions on your Nuvet product!
How does Nuvet's patented one zipper system work?
With a zipper running along 3 sides of the duvet cover, it’s as easy as 1, 2, 3!
- Lay your Nuvet flat on a bed and unzip it
- Insert a comforter, tucking it in the corner holds for security
- Zip it up and get ready to snooze!
What if the color does not look exactly the same as it does on my screen?
We cannot guarantee that colors are represented digitally, via monitors, mobile phones, or the like, exactly as they will appear in person. If you think you were sent the wrong color, please reach out to us at support@nuvethome.com and we will be happy to assist!
Exchange/Return Policy:
Can I exchange or return items?
If you would like to request an exchange or return please email us with your name, order number and items for exchange/return via support@nuvethome.com.
For more information, you can view our full return and refunds policy here!
Shipping:
We attempt to process all orders within 1-3 business days. Orders are not shipped or guaranteed delivery on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email with updates on your shipment.
Timing of the delivery of your item is contingent on the shipping method selected at checkout. We offer free shipping on all ground shipped items! Expedited shipping charges for your order will be calculated and displayed at checkout.
We do not ship to PO boxes.
My tracking information says the package was delivered but, I have not received it. What should I do?
Sometimes carriers will mark a package delivered before it actually is. That being said, we recommend waiting 2-3 days after the last status update (not including weekends) to give carriers time to complete the delivery.
We also recommend doing the following within 2 days of expected delivery:
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
Please let us know if you haven’t received your package after 3 days without a status update by reaching out to support@nuvethome.com.
Why is my order marked Return to Sender?
If your order is being returned to sender for any reason such as:
- Refused
- Unclaimed
- Not called for
- Denied Due to Customs Charges
- Incomplete / Insufficient Address
Please contact support@nuvethome.com
International Shipments:
Please double check your shipping address for accuracy prior to placing your order. We use DHL as our international shipping provider which hands shipments off to the country’s postal provider once the shipment has cleared customs. In some countries, additional tracking info is not available once the package is passed off to local carriers.
If your order is delayed, it may be held in customs for processing and take up to six weeks to arrive. Any unclaimed packages will be returned to the manufacturer and not eligible for reshipment or refund. We recommend contacting your local customs officials for assistance.
Are there additional shipping costs for International orders?
Shipping charges do not include any import tax, duties, or customs and clearance fees which may be levied once your shipment reaches your country. We are not responsible for these fees and are unable to supply estimated duties and taxes, as this information varies by country.
As the Importer of Record, you are responsible for any of these charges or others imposed by your country and you must comply with all laws and regulations of the country in which you are receiving the goods. Contact your local customs office for information on what these charges may be.
Do you ship to APO/FPO addresses?
We do! Please select, "Ship orders to addresses within the US, Canada, and APO / FPO military addresses". When shipping to an APO, please make sure to include the complete APO address. You must select USA as the country. Please note that UPS does NOT ship to APO/FPO addresses. Please select DHL at checkout.
Do items ship separately?
Yes, we ship our items from multiple facilities. Because of this you may receive your order in separate shipments and on different days.
Placing an Order / Order Status:
When will I receive my order?
Once your order is shipped, delivery time will be determined by the method you chose:
- Standard Flat Rate: 5-8 business days
- Ground: 3-5 business days
- Air: 1-3 business days
- Flat Rate International: 10-14 business days
Please note, these time estimates are transit times from the date the order has shipped and are subject to delays.
What is the status of my order?
When your order is placed you should receive an order confirmation via email or SMS, depending on which contact info you entered at checkout. If you didn’t receive a confirmation, please contact us at support@nuvethome.com. Once your order ships, you will receive a shipping confirmation email with tracking info.
Can I combine orders?
Unfortunately we cannot combine orders, they are individually processed as soon as they are placed.
Can I change or cancel my order?
We process orders very quickly in order to ensure the fastest delivery possible. If your order has not started processing, we will do our best to accommodate all requests including size changes, address changes or order cancellations. Once your order has gone into a processing, we cannot make any changes.
Please check all information very carefully before placing your order. If you discover a mistake with your address, please contact us ASAP and include the correct address in your email to us at support@nuvethome.com.
